Customer Engagement Officer

Stagecoach Group

Northampton, GB
£26,400 py; not specified; not specified
Customer-facing role experience
Excellent verbal communication
Excellent written communication
This role is all about making sure our customers feel supported throughout their journey by providing directions and travel advice

Job Summary

  • This role is all about making sure our customers feel supported throughout their journey by providing directions and travel advice.
  • You will be a visible and approachable ambassador for bus travel across the town, helping customers understand their travel options and plan onward journeys.
  • Stagecoach offers a Defined Contribution pension scheme with employer contributions, Death in Service cover, 25 days holiday (pro rata) plus bank holidays, and a free Stagecoach travel pass.

Matching Summary

This role is all about making sure our customers feel supported throughout their journey by providing directions and travel advice.

Salary

£26,400 p/a; Not specified; Not specified

Skills & Requirements

Must-have

  • Customer-facing role experience
  • Excellent verbal communication
  • Excellent written communication
  • Proactive and community-minded
  • Support Stagecoach App usage

Nice-to-have

  • Thrives on interaction
  • Understands great customer service
  • Willingness to spend time outdoors
  • Promote sustainable travel

Key Requirements

  • Experience in a customer-facing role
  • Ability to travel easily across the area

Work Rights

Not specified

Tailored Resume

Cover Letter