Competitive annual salary dependant on experience;...
Onsite
Lead and develop a team
Monitor team performance
Coaching and developing advisers
This role plays a key part in shaping the future of our Retentions function, working closely with senior stakeholders and the BBC to deliver excellent outcomes for our customers
Job Summary
This role plays a key part in shaping the future of our Retentions function, working closely with senior stakeholders and the BBC to deliver excellent outcomes for our customers.
Coaching and developing advisers to demonstrate strong BBC advocacy, including conducting regular call monitoring and providing structured feedback.
Competitive annual salary dependant on experience. 23 days’ holiday (rising to 29) with the opportunity to buy extra leave.
Matching Summary
This role plays a key part in shaping the future of our Retentions function, working closely with senior stakeholders and the BBC to deliver excellent outcomes for our customers.
Salary
Competitive annual salary dependant on experience; Not specified; 23 days’ holiday (rising to 29) with the opportunity to buy extra leave, Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, Voluntary benefits