Head Of It Service Management

S&P Global Mobility

**
Itsm strategy and roadmap
Cmdb governance and data standards
Servicenow platform ownership
** S&P Global Mobility is seeking a Head of IT Service Management to lead their corporate IT functions, focusing on IT Service Management (ITSM), Configuration Management Database (CMDB) governance, and ServiceNow platform development. The role demands extensive experience in IT leadership and service delivery, with responsibilities including strategy development, process governance, and team leadership. **

Job Summary

  • The Director, Corporate IT Services is responsible for corporate IT functions with a primary focus on IT Service Management (ITSM), Configuration Management Database (CMDB) governance, and ServiceNow platform development, administration, and support.
  • This role ensures reliable, secure, and scalable IT services that enable business operations, drives service management maturity, and partners across the enterprise to deliver strong customer and employee experiences.
  • Our benefits include Health & Wellness, Flexible Downtime, Continuous Learning, Invest in Your Future, and Family Friendly Perks.

Matching Summary

Match Score: 75

** S&P Global Mobility is seeking a Head of IT Service Management to lead their corporate IT functions, focusing on IT Service Management (ITSM), Configuration Management Database (CMDB) governance, and ServiceNow platform development. The role demands extensive experience in IT leadership and service delivery, with responsibilities including strategy development, process governance, and team leadership. **

Skills & Requirements

Must-have

  • ITSM strategy and roadmap
  • CMDB governance and data standards
  • ServiceNow platform ownership
  • ITSM process governance
  • ServiceNow development and configuration
  • ServiceNow platform strategy

Nice-to-have

  • customer and employee experiences
  • operational discipline and excellence
  • stakeholder management and communication
  • continuous improvement practices
  • data-based performance improvements

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 10+ years in progressive IT leadership roles
  • 5+ years managing ITSM processes
  • Demonstrated leadership of ServiceNow teams
  • Strong working knowledge of CMDB principles
  • Experience with enterprise integrations

Work Rights

Not specified

Tailored Resume

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