Not specified; not specified; comprehensive benefi...
Not specified (assumed to be in-person due to the nature of the role).
Detailed review of complex patient complaints
Conflict resolution skills for hostile situations
Active listening with care and empathy
The University of Miami is seeking a full-time Patient Experience Specialist to enhance patient satisfaction by addressing concerns and complaints, serving as a liaison between patients and the health system. The role requires collaboration with clinical and administrative teams to ensure effective resolution of patient issues and to promote a positive healing environment
Job Summary
The Patient Experience Specialist functions as a bridge between patients and the health system to resolve concerns and complaints.
This role involves performing daily rounds on patients to collect accurate documentation within the department's feedback module database.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, and tuition remission.
Matching Summary
Match Score: 85
The University of Miami is seeking a full-time Patient Experience Specialist to enhance patient satisfaction by addressing concerns and complaints, serving as a liaison between patients and the health system. The role requires collaboration with clinical and administrative teams to ensure effective resolution of patient issues and to promote a positive healing environment.
Salary
Not specified; Not specified; Comprehensive benefits package including medical, dental, tuition remission
Skills & Requirements
Must-have
Detailed review of complex patient complaints
Conflict resolution skills for hostile situations
Active listening with care and empathy
Nice-to-have
Commitment to university core values
Ability to work independently and collaboratively
Process and system improvement identification
Key Requirements
Bachelor's Degree in relevant field preferred
Minimum three years of relevant experience preferred