Customer Experience Advisor | S1 | Retail Banking | Eastleigh Branch

Santander

Eastleigh, United Kingdom
Base: £25,000; benefits: £500 annual cash allowanc...
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Outstanding customer service
Effective communication with customers
Day-to-day transactions and queries
** Santander is seeking a Customer Experience Advisor for its Eastleigh branch, focusing on delivering excellent customer service in retail banking. The role requires a flexible and proactive approach to assist customers with transactions and inquiries, working within a close-knit team. **

Job Summary

  • Santander is evolving into a technology-driven organisation with people at the heart of this journey, driving a customer-centric transformation.
  • As a Customer Experience Advisor, you will be the first point of contact, assisting with transactions, queries, and building relationships to find solutions.
  • Benefits include a starting salary of £25,000 plus a £500 annual cash allowance, 25 days' holiday, pension contributions, and access to wellbeing programs.

Matching Summary

Match Score: 75

** Santander is seeking a Customer Experience Advisor for its Eastleigh branch, focusing on delivering excellent customer service in retail banking. The role requires a flexible and proactive approach to assist customers with transactions and inquiries, working within a close-knit team. **

Salary

Base: £25,000; Benefits: £500 annual cash allowance, 25 days' holiday plus bank holidays, pension, healthcare, protection benefits, share plans, staff product discounts

Skills & Requirements

Must-have

  • outstanding customer service
  • effective communication with customers
  • day-to-day transactions and queries
  • assisting with technology in branch
  • protecting customers against fraud

Nice-to-have

  • desire to go above-and-beyond
  • flexible, can-do approach
  • openness to broad range of activities
  • ability to grow and adapt

Key Requirements

  • Proven ability to deliver outstanding customer service
  • Ability to communicate effectively with customers
  • Right to work in the UK

Work Rights

Right to work in the UK

Sponsorship: available

Tailored Resume

Cover Letter