It Support Technician

SAIT

Calgary, Canada
Hourly rate: $27.00; bonus/equity: not specified; ...
On-site
Second-level technical support experience
Hardware, software, and network troubleshooting
Strong communication and collaboration skills
The IT Support Technician provides second-level technical support for staff, faculty, and students at SAIT

Job Summary

  • The IT Support Technician provides second-level technical support for staff, faculty, and students at SAIT.
  • This role involves handling incidents escalated from the Service Desk and performing in-depth analysis and resolution.
  • Technicians are expected to research complex problems, identify root causes, and contribute to projects enhancing operational reliability.

Matching Summary

The IT Support Technician provides second-level technical support for staff, faculty, and students at SAIT.

Salary

Hourly rate: $27.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Second-level technical support experience
  • Hardware, software, and network troubleshooting
  • Strong communication and collaboration skills

Nice-to-have

  • Strategic thinking and innovation mindset
  • Ability to collaborate with junior teams
  • Project contribution for service quality

Key Requirements

  • Technical aptitude for complex problem solving
  • Experience with incident and request management

Work Rights

Not specified

Tailored Resume

Cover Letter