Software Application Specialist | Prophet21

Epicor Software Corporation

Not specified
3+ years applicable experience
Troubleshoot client-server software
Microsoft sql knowledge
Epicor Software Corporation is seeking experienced Software Application Specialists to join their talent pipeline for future opportunities. Ideal candidates will possess strong technical skills, problem-solving abilities, and excellent communication skills, primarily focusing on troubleshooting and customer support

Job Summary

  • This role involves diagnosing, troubleshooting, and repairing software and network systems for Epicor customers.
  • Candidates will be responsible for documenting issues, escalating cases when necessary, and staying updated on software changes.
  • Joining the talent pool offers early contact opportunities when Technical Application Specialist roles open across various product lines.

Matching Summary

Match Score: 85

Epicor Software Corporation is seeking experienced Software Application Specialists to join their talent pipeline for future opportunities. Ideal candidates will possess strong technical skills, problem-solving abilities, and excellent communication skills, primarily focusing on troubleshooting and customer support.

Skills & Requirements

Must-have

  • 3+ years applicable experience
  • Troubleshoot client-server software
  • Microsoft SQL knowledge
  • ServiceNow ticket monitoring
  • Strong problem-solving abilities

Nice-to-have

  • Excellent written communication skills
  • Customer-centric interpersonal skills
  • Mentorship of team members
  • Knowledge of ERP applications
  • Proactive approach to support

Key Requirements

  • 3+ years of applicable experience
  • Experience in a high ticket volume support environment preferred

Work Rights

Not specified

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