Customer Service Representative Remote Kentucky

Conduent Business Services

Kentucky, United States
Base: $16.50 ph; bonus/equity: abc incentives poss...
Fully remote
1 year minimum high volume call center experience
1 year minimum customer service experience
Reliable internet access and quiet work environment
Conduent Business Services is seeking a Remote Customer Service Representative based in Kentucky, offering a starting pay of $16.50 per hour. The role involves assisting Kentucky residents with various health benefits, requiring a minimum of one year of customer service experience in a high-volume call center

Job Summary

  • This role involves assisting Kentucky residents with health benefits such as SNAP, Medicaid, and TNAF through a remote call center.
  • The position offers $16.50 per hour pay rate along with paid training and equipment provided by the company.
  • Employees must adhere to strict break schedules and handle difficult calls regarding denied or missing benefits professionally.

Matching Summary

Match Score: 85

Conduent Business Services is seeking a Remote Customer Service Representative based in Kentucky, offering a starting pay of $16.50 per hour. The role involves assisting Kentucky residents with various health benefits, requiring a minimum of one year of customer service experience in a high-volume call center.

Salary

Base: $16.50 per hour; Bonus/Equity: ABC incentives possible; Benefits: Full benefit options including health insurance, PTO, and retirement plan

Skills & Requirements

Must-have

  • 1 year minimum high volume call center experience
  • 1 year minimum customer service experience
  • Reliable internet access and quiet work environment
  • Ability to navigate multiple computer systems
  • Excellent typing, grammar, and phone etiquette skills

Nice-to-have

  • Positive employee-friendly culture
  • Career growth opportunities
  • Memorizing scripts verbatim per policy

Key Requirements

  • High School diploma or GED required
  • Must reside in the State of Kentucky
  • Background and drug screening required

Work Rights

Not specified

Tailored Resume

Cover Letter