Call Centre Associate/ Officer x 2 (1 year contract)#JTL

RECRUIT EXPRESS PTE LTD

Singapore, Singapore
First point of contact for customers
Input information into system
Use avaya soft phone telephony
Act as the primary first point of contact for customers via incoming calls

Job Summary

  • Act as the primary first point of contact for customers via incoming calls.
  • Record calls and accurately input information into the internal system using Avaya soft phone.
  • Alert superiors to recurring service failures to facilitate corrective actions and prevent future issues.

Matching Summary

Match Score: 75

Act as the primary first point of contact for customers via incoming calls.

Skills & Requirements

Must-have

  • First point of contact for customers
  • Input information into system
  • Use Avaya soft phone telephony

Nice-to-have

  • Anticipating customer needs
  • Providing satisfactory explanations
  • Taking remedial action where necessary

Key Requirements

  • Minimum 'O' level/Higher NITEC/Diploma
  • Prior office administration experience preferred

Work Rights

Not specified

Tailored Resume

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