Manager, Support Specialist

Globalizationpartners

Remote
Remote
Manage regional support specialists
Meet response slas
Support customers with hr/it/finance
As a Manager of G-P-Support, you will have responsibility for managing a team of regional support specialists and/or supervisors accountable for the business results addressing operational productivity and efficiency

Job Summary

  • As a Manager of G-P-Support, you will have responsibility for managing a team of regional support specialists and/or supervisors accountable for the business results addressing operational productivity and efficiency.
  • Your team will have responsibility for supporting customers and professional activities focused on HR/IT/Finance throughout the region.
  • The work you do here will positively impact lives around the world.

Matching Summary

As a Manager of G-P-Support, you will have responsibility for managing a team of regional support specialists and/or supervisors accountable for the business results addressing operational productivity and efficiency.

Skills & Requirements

Must-have

  • Manage regional support specialists
  • Meet response SLAs
  • Support customers with HR/IT/Finance
  • Collaborate with Finance, HR, IT
  • Manage external support stakeholders

Nice-to-have

  • Creative thinking
  • Poise, tact, and diplomacy
  • Lean & Six Sigma experience

Key Requirements

  • 8-12 years of prior experience
  • 4 years of people management experience
  • Degree or higher in International Business, Accounting, Law, HR, Finance
  • Experience with Peoplesoft/Workday/SAP
  • Knowledge/Experience with Zendesk and Salesforce

Work Rights

Not specified

Tailored Resume

Cover Letter