Service Operations Director - Evinova

Evinova

Base: $165,656.80 - $217,424.55 usd; bonus/equity:...
Hybrid
8+ years incident management experience
Lead cross-functional teams under pressure
Experience with pagerduty or splunk on-call
Evinova is a health-tech business within the AstraZeneca Group focused on accelerating better health outcomes through digital solutions

Job Summary

  • Evinova is a health-tech business within the AstraZeneca Group focused on accelerating better health outcomes through digital solutions.
  • The role requires owning every incident end-to-end, serving as the single accountable coordinator for all production incidents and leading War Room response sessions.
  • Employees are expected to balance personal commitments while engaging face-to-face in offices 3 days a week, with flexibility required due to global customer coverage.

Matching Summary

Evinova is a health-tech business within the AstraZeneca Group focused on accelerating better health outcomes through digital solutions.

Salary

Base: $165,656.80 - $217,424.55 USD; Bonus/Equity: Short-term incentive bonus and equity-based long-term incentive program available; Benefits: 401(k), paid vacation/holidays, leaves, medical/dental/vision coverage

Skills & Requirements

Must-have

  • 8+ years incident management experience
  • Lead cross-functional teams under pressure
  • Experience with PagerDuty or Splunk On-Call
  • Hands-on observability platform experience
  • Strong understanding of AWS cloud infrastructure

Nice-to-have

  • Background in health tech or regulated environments
  • Experience with ITSM platforms like ServiceNow
  • Familiarity with SLO/SLI and error budget frameworks
  • Experience managing global multi-timezone rotations
  • Proven ability to build blameless culture

Key Requirements

  • 8+ years in incident management or technical program management
  • Experience running post-incident reviews
  • Familiarity with ITIL or similar frameworks

Work Rights

Not specified

Tailored Resume

Cover Letter