Ai Enterprise Customer Success Manager

Podium

Lehi, UT, US
**
Ai technologies (llms, voice ai, automation)
Customer roi and business value
Enterprise customer success experience
** Podium is seeking an AI Enterprise Customer Success Manager to foster relationships with high-value clients, ensuring customer satisfaction and driving product adoption. The ideal candidate should possess over three years of enterprise customer success experience, particularly in industries such as automotive or home services, and have a solid understanding of AI technologies. **

Job Summary

  • Serve as the primary post-sales point of contact for a variety of Enterprise business customers, acting as the quarterback for inquiries, issues, and escalations.
  • Utilize in-depth product and industry knowledge to drive and increase adoption and utilization of Podium products, while helping clients set performance goals and obsess over their success.
  • Proactively engage with customers during the renewal process to secure renewals and drive customer retention, while also relaying product feedback cross-functionally.

Matching Summary

Match Score: 75

** Podium is seeking an AI Enterprise Customer Success Manager to foster relationships with high-value clients, ensuring customer satisfaction and driving product adoption. The ideal candidate should possess over three years of enterprise customer success experience, particularly in industries such as automotive or home services, and have a solid understanding of AI technologies. **

Skills & Requirements

Must-have

  • AI technologies (LLMs, Voice AI, automation)
  • Customer ROI and business value
  • Enterprise Customer Success experience
  • Product adoption and utilization
  • Client performance goals and success

Nice-to-have

  • Thought leader for team and company
  • Think like an owner
  • Solution-oriented with creative options

Key Requirements

  • 3+ years of Enterprise Customer Success experience
  • Experience in Automotive, Home Services, or similar industry
  • Working knowledge of AI technologies
  • Experience integrating AI-driven solutions

Work Rights

Not specified

Tailored Resume

Cover Letter