Sr. Digital Engagement Manager

Forrester Research

Multiple Locations, , US
Base: $96,000 - $156,000; bonus/equity: not specif...
Hybrid
Client engagement and retention
Digital customer success strategies
Federal government client experience
The Senior Digital Engagement Manager is responsible for orchestrating the customer journey through proactive engagement strategies to ensure client adoption and ongoing engagement with digital products

Job Summary

  • The Senior Digital Engagement Manager is responsible for orchestrating the customer journey through proactive engagement strategies to ensure client adoption and ongoing engagement with digital products.
  • This role requires close collaboration with client executives and internal teams to drive satisfaction, retention, and additional enrichment opportunities while ensuring compliance with federal regulations.
  • Forrester offers a supportive environment focused on learning, growth, and providing employees with the tools and runway to succeed in their careers.

Matching Summary

The Senior Digital Engagement Manager is responsible for orchestrating the customer journey through proactive engagement strategies to ensure client adoption and ongoing engagement with digital products.

Salary

Base: $96,000 - $156,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • client engagement and retention
  • digital customer success strategies
  • federal government client experience
  • stakeholder management and communication
  • project management with multiple stakeholders
  • compliance with federal security standards

Nice-to-have

  • military service familiarity
  • commercial mindset and selling experience
  • collaborative team environment
  • high-energy fast-paced work
  • proficiency with internal systems

Key Requirements

  • 7+ years client-facing experience
  • experience with government or defense clients
  • US citizenship required
  • willingness to travel up to 30%
  • military service experience or DoD culture familiarity

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter