Soft Services Facilities Manager

JLL

Raleigh, NC, US
Base: $65,000 - $85,000; bonus/equity: 10% annual ...
Fully remote
Soft services management
Vendor services management
Customer-facing service teams
The Soft Services Manager will focus on enhancing customer experience by managing vendor services and maintaining performance standards across various soft service operations

Job Summary

  • The Soft Services Manager will focus on enhancing customer experience by managing vendor services and maintaining performance standards across various soft service operations.
  • JLL offers a supportive culture with a comprehensive benefits package prioritizing mental, physical, and emotional health, including 401(k) matching, paid parental leave, and early access to earned wages.
  • This role involves collaboration with multiple teams, innovation of service programs, and responsibility for budgeting, compliance, and quality assurance to drive service excellence.

Matching Summary

The Soft Services Manager will focus on enhancing customer experience by managing vendor services and maintaining performance standards across various soft service operations.

Salary

Base: $65000 - $85000; Bonus/Equity: 10% annual target bonus; Benefits: Comprehensive medical, dental, vision, 401(k) matching, paid parental leave, paid time off

Skills & Requirements

Must-have

  • Soft services management
  • Vendor services management
  • Customer-facing service teams
  • Budget development and forecasting
  • Facility management systems proficiency
  • KPI and metrics management

Nice-to-have

  • Sustainability programs experience
  • Hospitality mindset
  • Continuous improvement focus
  • Stakeholder management skills
  • Team leadership and training

Key Requirements

  • Minimum 4+ years soft services management experience
  • Proven vendor management expertise
  • Experience managing customer-facing teams
  • Strong financial acumen
  • Proficiency with CMMS and work order platforms
  • Authorized to work in the United States without sponsorship

Work Rights

Authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter