Proven customer service or front-line leadership experience
Excellent written and verbal communication skills
Ability to multitask in fast-paced environment
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly
Job Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
The Member Experience Manager partners with department managers to train, motivate, and develop the front desk staff while ensuring facility cleanliness.
Benefits include free membership for the employee and one family member, daily pay access, and comprehensive health insurance options.
Matching Summary
The role focuses on creating loyal, lifelong fans by delivering best-in-class service and resolving member concerns quickly.
Salary
Hourly: $18 - $20 USD; Benefits: Competitive pay plus vacation, holiday, sick pay, group health, dental, vision, 401(k) matching; Perks: Free membership, personal training discounts, daily pay
Skills & Requirements
Must-have
Proven customer service or front-line leadership experience
Excellent written and verbal communication skills
Ability to multitask in fast-paced environment
Strong organizational skills and attention to detail
Proficiency with fitness management software
Knowledge of membership management and billing processes
Nice-to-have
Experience in fitness, hospitality, or service industry
Social media platform proficiency
Microsoft Office Suite proficiency
Solution-oriented mindset for complaints
Team player with optimistic attitude
Key Requirements
Must successfully pass background check
Obtain CPR certification within 30 days of employment
Attend EōS Ethos and Customer Service Training within 30 days