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Responsive

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On-site
3-5 years technical customer support experience
Zendesk or similar ticketing software proficiency
Flexibility for rotational shifts and regions
Responsive is seeking a Customer Support Specialist to assist customers with troubleshooting and training on their AI-powered software platform. The ideal candidate should have 3-5 years of technical customer support experience, strong problem-solving skills, and the ability to manage multiple tasks while maintaining high customer satisfaction

Job Summary

  • The role involves troubleshooting software issues and providing training to customers using the Responsive AI-powered platform.
  • Successful candidates must manage a fluid support workload while maintaining high levels of customer satisfaction across various channels.
  • Employees are expected to advocate for customers by sharing product feedback to help improve the company's roadmap.

Matching Summary

Match Score: 85

Responsive is seeking a Customer Support Specialist to assist customers with troubleshooting and training on their AI-powered software platform. The ideal candidate should have 3-5 years of technical customer support experience, strong problem-solving skills, and the ability to manage multiple tasks while maintaining high customer satisfaction.

Skills & Requirements

Must-have

  • 3-5 years technical customer support experience
  • Zendesk or similar ticketing software proficiency
  • Flexibility for rotational shifts and regions

Nice-to-have

  • Experience with Salesforce or MS Dynamics
  • Knowledge of SAML authentication protocols
  • Strong written and verbal communication skills

Key Requirements

  • Bachelor Degree required
  • 3-5 years of relevant technical support experience
  • Mandatory flexibility for rotational shifts

Work Rights

Not specified

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