Retail Customer Service Specialist

DICK'S Sporting Goods

Lancaster, PA, US
Not specified (likely in-store based on the nature of the role)
Excellent customer experience delivery
Register coverage and cash handling
Product knowledge and sales support
DICK'S Sporting Goods is seeking a Retail Customer Service Specialist in Lancaster, PA, to enhance customer experiences through exceptional service and product knowledge. The role requires proactive engagement with customers, effective management of front-end operations, and adherence to company standards

Job Summary

  • The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping environment.
  • Team members must serve as the primary customer service provider at the front end and act as a liaison between customers and management.
  • The role requires an all-hands-on-deck approach to support the team across the store while maintaining safety and loss prevention standards.

Matching Summary

Match Score: 85

DICK'S Sporting Goods is seeking a Retail Customer Service Specialist in Lancaster, PA, to enhance customer experiences through exceptional service and product knowledge. The role requires proactive engagement with customers, effective management of front-end operations, and adherence to company standards.

Skills & Requirements

Must-have

  • Excellent customer experience delivery
  • Register coverage and cash handling
  • Product knowledge and sales support
  • Physical ability to lift 15-35 lbs
  • Standing for up to 4 hours

Nice-to-have

  • Prior retail or cashier experience
  • Inclusive and diverse workforce mindset
  • Collaborative team approach
  • Training new teammates on programs

Key Requirements

  • Ability to stand, bend, stoop, reach, push, pull
  • Lift items weighing 15 to 35 lbs occasionally
  • Perform repetitive motions for short periods

Work Rights

Not specified

Tailored Resume

Cover Letter