Job Summary

• The Enterprise Architect will lead the architecture workstream for an AI-first Customer Engagement Center transformation at Capgemini.
• This role requires defining future-state architectures for agentic self-service, intelligent routing, and human-in-the-loop escalation models.
• Capgemini offers a comprehensive benefits package including paid time off, medical coverage, and retirement savings plans.

Matching Summary

Salary

Base: $98,497 - $233,248; Bonus/Equity: Variable incentives, bonuses, or commissions may be eligible; Benefits: Comprehensive package including PTO, medical, dental, vision, and 401(k)

Skills & Requirements

Key Requirements

• 10+ years of experience in enterprise architecture
• Proven experience designing complex customer ecosystems
• Deep understanding of data flows and security governance

Work Rights