Enterprise Architect

Capgemini

Atlanta, GA, US
Base: $98,497 - $233,248; bonus/equity: variable i...
On-site
10+ years enterprise architecture experience
Ccaas and crm platform expertise
Ai orchestration and agentic ai patterns
The Enterprise Architect will lead the architecture workstream for an AI-first Customer Engagement Center transformation at Capgemini

Job Summary

  • The Enterprise Architect will lead the architecture workstream for an AI-first Customer Engagement Center transformation at Capgemini.
  • This role requires defining future-state architectures for agentic self-service, intelligent routing, and human-in-the-loop escalation models.
  • Capgemini offers a comprehensive benefits package including paid time off, medical coverage, and retirement savings plans.

Matching Summary

The Enterprise Architect will lead the architecture workstream for an AI-first Customer Engagement Center transformation at Capgemini.

Salary

Base: $98,497 - $233,248; Bonus/Equity: Variable incentives, bonuses, or commissions may be eligible; Benefits: Comprehensive package including PTO, medical, dental, vision, and 401(k)

Skills & Requirements

Must-have

  • 10+ years enterprise architecture experience
  • CCaaS and CRM platform expertise
  • AI orchestration and agentic AI patterns
  • Omnichannel routing and digital channels
  • API and event-driven integration patterns
  • Vendor evaluation and platform decisioning

Nice-to-have

  • Salesforce or Genesys specific knowledge
  • Experience with BPO ecosystems
  • Business case development skills
  • Collaborative team environment
  • Sustainability and inclusion focus

Key Requirements

  • 10+ years of experience in enterprise architecture
  • Proven experience designing complex customer ecosystems
  • Deep understanding of data flows and security governance

Work Rights

Not specified

Tailored Resume

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