Customer Relations Representative

CONNECTICUT NATURAL GAS CORPORATION

East Hartford, Connecticut, United States
Base: $31.86 - $38.72; bonus/equity: not specified...
Customer billing and service inquiries
Credit and collection arrangements
Account adjustments and changes
Answers inquiries from customers regarding billing, service, and all matters pertinent to customer relations

Job Summary

  • Answers inquiries from customers regarding billing, service, and all matters pertinent to customer relations.
  • Makes routine changes or adjustments to customers' accounts and arranges for actions by other departments.
  • Communicates with customers via an automated dialing system for various customer-related matters.

Matching Summary

Answers inquiries from customers regarding billing, service, and all matters pertinent to customer relations.

Salary

Base: $31.86 - $38.72; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer billing and service inquiries
  • Credit and collection arrangements
  • Account adjustments and changes
  • Interdepartmental communication
  • Automated dialing system usage
  • Verbal and written communication skills

Nice-to-have

  • Compassion and understanding
  • Problem-solving and analytical skills
  • Flexibility and adaptability
  • Growth and continuous improvement
  • Customer centric focus

Key Requirements

  • Previous customer service experience
  • Proven verbal and written communication
  • Effective listening skills
  • Accurate keyboard skills (minimum 30 wpm)
  • Computer terminal and/or personal computer experience
  • Simple arithmetic skills and calculator use

Work Rights

Not specified

Tailored Resume

Cover Letter