Senior Manager, Global Service Partner Operations (claims) Evernorth - Remote

The Cigna Group

Bloomfield, CT, US
Base: 130,700 - 217,800 usd / yearly; bonus/equity...
Hybrid
Global service partner (gsp) operations management
Medical claim operations oversight
Performance metric monitoring
The Cigna Group is seeking a Senior Manager for Global Service Partner Operations, focused on enhancing operational effectiveness within the Provider Operations claim team. This remote position involves overseeing global service partners, managing performance metrics, and ensuring alignment with organizational objectives

Job Summary

  • Provide end-to-end leadership and oversight of GSP claim operations to ensure delivery against performance, quality, cost, and customer experience objectives.
  • Monitor and manage partner operational metrics, including days mail on hand, performance guarantees, quality outcomes, productivity, and staffing alignment.
  • Serve as a key liaison between Cigna leadership, matrix partners, and external vendors, ensuring achievement of performance, quality, and cost goals.

Matching Summary

Match Score: 85

The Cigna Group is seeking a Senior Manager for Global Service Partner Operations, focused on enhancing operational effectiveness within the Provider Operations claim team. This remote position involves overseeing global service partners, managing performance metrics, and ensuring alignment with organizational objectives.

Salary

Base: 130,700 - 217,800 USD / yearly; Bonus/Equity: annual bonus plan; Benefits: comprehensive range of benefits including medical, vision, dental, well-being and behavioral health programs, 401(k), company paid life insurance, tuition reimbursement, 18+ days PTO, paid holidays

Skills & Requirements

Must-have

  • Global Service Partner (GSP) operations management
  • Medical claim operations oversight
  • Performance metric monitoring
  • Continuous improvement initiatives
  • Vendor relationship management

Nice-to-have

  • Adaptability in fast-paced environments
  • Executive-level communication skills
  • Cross-functional collaboration

Key Requirements

  • High School Diploma or GED required
  • 5+ years of Medical Claim Operations experience
  • Demonstrated success managing vendor relationships
  • Proven experience in highly matrixed organizations
  • Strong understanding of workforce capacity planning

Work Rights

Not specified

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