Hp Customer Serv Rep Non Bil

Driscoll Careers

Corpus Christi, TX, United States
Respond to telephone inquiries
Navigate complex computer systems
Adhere to hipaa requirements
The Customer Service Representative is responsible for the assisting Member/ Provider with healthcare inquires concerns, or complaints via telephone

Job Summary

  • The Customer Service Representative is responsible for the assisting Member/ Provider with healthcare inquires concerns, or complaints via telephone.
  • Assist members and providers by responding to telephone inquiries in a prompt, accurate and objective manner regarding a wide range of healthcare topics.
  • Deal tactfully and empathetically with members and providers, and own problems through to resolution on behalf of the customer.

Matching Summary

The Customer Service Representative is responsible for the assisting Member/ Provider with healthcare inquires concerns, or complaints via telephone.

Skills & Requirements

Must-have

  • respond to telephone inquiries
  • navigate complex computer systems
  • adhere to HIPAA requirements
  • deal tactfully and empathetically
  • own problem through to resolution

Nice-to-have

  • compassion meets innovation
  • employees are family
  • encourage self-sufficiency

Key Requirements

  • Minimum of a high school diploma or equivalent
  • Customer service experience
  • Ability to type a minimum of 35 words per minute

Work Rights

Not specified

Tailored Resume

Cover Letter