Sr. Operations Representative

Capital One

Muntinlupa City, National Capital Region, Philippines
7 months call center experience
Fluent english conversational skills
Willingness to work shifting schedules
The role involves handling incoming calls to provide customers with credit card usage information and technical support

Job Summary

  • The role involves handling incoming calls to provide customers with credit card usage information and technical support.
  • Candidates must complete and pass required web-based training assessments within specified timelines to ensure job safety.
  • The position requires a minimum of 7 months of experience in call center, shared services, or business process outsourcing environments.

Matching Summary

The role involves handling incoming calls to provide customers with credit card usage information and technical support.

Skills & Requirements

Must-have

  • 7 months Call Center experience
  • Fluent English conversational skills
  • Willingness to work shifting schedules

Nice-to-have

  • Financial or Fraud background preferred
  • Product and service knowledge expertise
  • Ability to transfer customers appropriately

Key Requirements

  • High school level education
  • 7 months Call Center experience
  • Shared Services or BPO background

Work Rights

Not specified

Tailored Resume

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