Principal Digital Support Analyst (global Technical Operations)
152
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Bachelor's degree or equivalent experience
8+ years of professional it experience
Working knowledge of mac computer support
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The Principal Digital Support Analyst role at Company 152 focuses on providing technical support to users, including incident management, operational monitoring, and user training. The ideal candidate should possess extensive experience in IT support, particularly with MAC systems and the ITIL framework, alongside strong problem-solving and communication skills.
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Job Summary
The Principal Digital Support Analyst provides technical support to users by responding to requests, conducting operational monitoring, and ensuring optimal utilization of hardware and software.
This role requires handling incoming calls professionally, tracking all interactions via service desk software, and proactively identifying trends to drive remediation efforts.
Candidates must possess specialized knowledge in IT disciplines, demonstrate high autonomy in decision-making, and provide leadership and training to team members while managing projects.
Matching Summary
Match Score: 75
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The Principal Digital Support Analyst role at Company 152 focuses on providing technical support to users, including incident management, operational monitoring, and user training. The ideal candidate should possess extensive experience in IT support, particularly with MAC systems and the ITIL framework, alongside strong problem-solving and communication skills.
**
Skills & Requirements
Must-have
Bachelor's degree or equivalent experience
8+ years of professional IT experience
Working knowledge of MAC computer support
Knowledge of ITIL framework
Advanced Microsoft Windows and Apple environment skills
Nice-to-have
Relevant professional certification in IT field
Programming, debugging, and code review abilities
Experience with regulatory controls and processes
Ability to manage production jobs
Strong problem-solving and critical thinking skills
Key Requirements
Bachelor's degree or equivalent experience
8+ years of professional experience
Working knowledge of MAC computer support
Proficiency with ITIL framework
Advanced knowledge of Microsoft Windows and Apple environments