Customer Service Representative

The Pet Palace

Charlotte, NC, United States
Base: $14.00ph doe; bonus/equity: tips; benefits: ...
Customer interaction and communication
Handling phone calls and multi-tasking
Facility tours and service sales
We are revolutionizing the pet industry and are looking for someone who can make every client feel like a VIP

Job Summary

  • We are revolutionizing the pet industry and are looking for someone who can make every client feel like a VIP.
  • Responsibilities include welcoming pet parents, answering phones, managing check-ins/check-outs, and responding to complaints with patience.
  • Perks include part-time health, mental health, and telehealth benefits, with pay starting at $14.00/hour DOE + tips.

Matching Summary

We are revolutionizing the pet industry and are looking for someone who can make every client feel like a VIP.

Salary

Base: $14.00/hour DOE; Bonus/Equity: tips; Benefits: Part-time health, mental health, and telehealth benefits

Skills & Requirements

Must-have

  • Customer interaction and communication
  • Handling phone calls and multi-tasking
  • Facility tours and service sales
  • Managing check-ins and check-outs
  • Handling cash and card transactions
  • Responding to customer complaints

Nice-to-have

  • People-person and pet-person
  • Cool under pressure
  • Problem-solving skills
  • Charm of a customer service pro
  • Heart of a dog mom or dad

Key Requirements

  • High school diploma or equivalent
  • 1+ year customer service experience preferred
  • Availability on evenings, weekends, and holidays
  • Ability to lift 40 lbs
  • Must be able to stand, walk, climb stairs

Work Rights

Not specified

Tailored Resume

Cover Letter