Member Experience Manager

Eosfitness

Anaheim, California, US
$19.90 - $21.90 usd ph
On-site
Exceptional customer service delivery
Member retention strategies
Front desk staff training and motivation
EōS Fitness is seeking a Member Experience Manager in Anaheim, California, to enhance member satisfaction through exceptional customer service and leadership. The role involves training staff, resolving member issues, and ensuring a clean, welcoming environment while promoting the company's core values

Job Summary

  • Deliver best-in-class service to EōS members and guests, addressing concerns and resolving issues with professionalism and empathy.
  • Partner with department managers to train, motivate, and develop front desk staff, ensuring a clean, friendly, and well-maintained facility.
  • Embody EōS Fitness core values to inspire the team and create loyal, lifelong fans and exercise practitioners.

Matching Summary

Match Score: 85

EōS Fitness is seeking a Member Experience Manager in Anaheim, California, to enhance member satisfaction through exceptional customer service and leadership. The role involves training staff, resolving member issues, and ensuring a clean, welcoming environment while promoting the company's core values.

Salary

$19.90 - $21.90 USD

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Member retention strategies
  • Front desk staff training and motivation
  • Facility cleanliness and safety standards
  • Online reputation management

Nice-to-have

  • Optimistic and fun work environment
  • Team player mentality
  • Proactive problem-solving

Key Requirements

  • Proven customer service or front-line leadership experience
  • Excellent communication and problem-solving skills
  • Ability to multitask in a fast-paced environment
  • Proficiency with fitness management software and Microsoft Office Suite
  • Knowledge of fitness industry operations
  • Must pass background check
  • Obtain CPR certification within 30 days
  • Attend EōS Ethos and Customer Service Training within 30 days

Work Rights

Not specified

Tailored Resume

Cover Letter