Cs Otc Associate

Elsevier

Hybrid
Outstanding customer experience
Administrative assistance
Problem-solving skills
Our Customer Success team strives to deliver high quality administrative assistance to our sales representatives and channel partners

Job Summary

  • Our Customer Success team strives to deliver high quality administrative assistance to our sales representatives and channel partners.
  • You will take ownership for orders from internal customers for a range of our products including publications, journals and books.
  • With numerous wellbeing initiatives, family leave and tuition reimbursement, we will help you meet your immediate responsibilities and long-term goals.

Matching Summary

Our Customer Success team strives to deliver high quality administrative assistance to our sales representatives and channel partners.

Skills & Requirements

Must-have

  • outstanding customer experience
  • administrative assistance
  • problem-solving skills
  • order processing
  • Microsoft Office proficiency
  • fluent in English

Nice-to-have

  • collaborative team player
  • adapt and flex
  • work-life balance
  • inclusive, agile, collaborative environment

Key Requirements

  • good experience in customer service
  • excellent computer skills
  • ability to learn new systems
  • team player
  • collaborate within a matrix organization

Work Rights

Not specified

Tailored Resume

Cover Letter