Ingénieur Programmes Clients - Programmes Gap (aps5000) / Customer Programs Engineer - Apu Programs (aps5000)

Pratt & Whitney Canada

LONGUEUIL, Quebec, Canada
Hybrid
Customer relationship management
Product performance management
Technical strategy development
As a member of the Customer Service Program team, you are responsible for managing the performance of the product in service, the relationship with customers / aircraft manufacturer and ensure that the service teams meet the strategic and specific needs of our program

Job Summary

  • As a member of the Customer Service Program team, you are responsible for managing the performance of the product in service, the relationship with customers / aircraft manufacturer and ensure that the service teams meet the strategic and specific needs of our program.
  • You will collaborate with technical, legal, business and finance teams to develop strategies and deliver solutions.
  • Success in this role depends on customer satisfaction with products and services, and product technical performance and reliability.

Matching Summary

As a member of the Customer Service Program team, you are responsible for managing the performance of the product in service, the relationship with customers / aircraft manufacturer and ensure that the service teams meet the strategic and specific needs of our program.

Skills & Requirements

Must-have

  • Customer relationship management
  • Product performance management
  • Technical strategy development
  • Market forecast analysis
  • Optimize operating costs

Nice-to-have

  • Voice of the customer representation
  • New business model development
  • International collaboration

Key Requirements

  • Bachelor degree with 8 years experience
  • Master degree with 6 years experience
  • Aeronautical or Mechanical Engineering degree
  • Minimum 8 years relevant experience
  • Minimum 6 years relevant experience

Work Rights

Not specified

Tailored Resume

Cover Letter