Fnol Cabin Agent Bilingual

AIG Australia

Mexico City, Mexico
Fnol claims registration
Policy validation and collection
Tracking crane suppliers
The FNOL Cabin Agent Bilingual is responsible for providing immediate and quality attention to our insured when they suffer a vehicle or home accident or require a type of assistance that we offer in our products

Job Summary

  • The FNOL Cabin Agent Bilingual is responsible for providing immediate and quality attention to our insured when they suffer a vehicle or home accident or require a type of assistance that we offer in our products.
  • This position is responsible for attend 38% of the calls in English during a schedule from Monday to Saturday from 10:00 to 18:00 hrs.
  • At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.

Matching Summary

The FNOL Cabin Agent Bilingual is responsible for providing immediate and quality attention to our insured when they suffer a vehicle or home accident or require a type of assistance that we offer in our products.

Skills & Requirements

Must-have

  • FNOL claims registration
  • policy validation and collection
  • tracking crane suppliers
  • customer service support
  • emergency line calls
  • English and Spanish communication

Nice-to-have

  • high empathy and listening capacity
  • proactivity and teamwork
  • learning disposition
  • in-person collaboration

Key Requirements

  • 1 year in customer service
  • Basic knowledge of insurance products
  • Flexibility for rotation of shifts
  • Microsoft Packages – Excel (High), Word, Outlook
  • English (B2/C1 Level – writing and reading)

Work Rights

Not specified

Tailored Resume

Cover Letter