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Marriott Vacations Worldwide is seeking a Spanish-speaking Owner Services Counselor to provide exceptional customer service to Marriott Vacation Club International owners. The role involves managing owner inquiries, assisting with reservations, and resolving issues while maintaining accurate client records.
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Job Summary
This role provides excellent customer service to Marriott Vacation Club owners by managing issues and serving as a resource for product usage and resort information.
The position requires acting as an advocate for customers to resolve complaints while educating them on various vacation ownership products like Legacy weeks and MVCD points.
Candidates must maintain accurate client data, handle finance-related inquiries including maintenance fees, and ensure all interactions are documented within the ADAPT system.
Matching Summary
Match Score: 75
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Marriott Vacations Worldwide is seeking a Spanish-speaking Owner Services Counselor to provide exceptional customer service to Marriott Vacation Club International owners. The role involves managing owner inquiries, assisting with reservations, and resolving issues while maintaining accurate client records.
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Skills & Requirements
Must-have
Fluent in Spanish language
Inbound call handling proficiency
Written correspondence management
Vacation ownership product knowledge
ADAPT contact application usage
Marriott Bonvoy program understanding
Remote work capability
Nice-to-have
Multi-brand agent support experience
Outbound campaign participation
Problem-solving tool utilization
Fast-paced environment adaptability
Team collaboration skills
Cross-training willingness
Key Requirements
Fluency in English and Spanish required
Proficiency with Microsoft applications and email systems