Technical Support Engineer - Adaptive Planning

Workday

Warsaw, Poland
Base: zł167,200 pln - zł250,800 pln; bonus/equity:...
Hybrid (minimum 50% in-office)
5+ years technical support experience
2+ years enterprise cloud software support
Linux sql dbms programming knowledge
Workday is seeking a Technical Support Engineer for their Adaptive Planning team, based in Warsaw, Poland, with a focus on providing high-level technical support for enterprise cloud-based applications. The ideal candidate should have a strong background in technical support, programming knowledge, and excellent communication skills

Job Summary

  • The role involves partnering with Product Development teams to deliver creative workarounds and long-term solutions for a global customer base.
  • Candidates must have a background in SaaS support with a foundational understanding of programming and experience supporting enterprise-grade web applications.
  • This position offers the opportunity to work in a culture rooted in integrity, empathy, and shared enthusiasm within a Fortune 500 company.

Matching Summary

Match Score: 85

Workday is seeking a Technical Support Engineer for their Adaptive Planning team, based in Warsaw, Poland, with a focus on providing high-level technical support for enterprise cloud-based applications. The ideal candidate should have a strong background in technical support, programming knowledge, and excellent communication skills.

Salary

Base: zł167,200 PLN - zł250,800 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described

Skills & Requirements

Must-have

  • 5+ years technical support experience
  • 2+ years enterprise cloud software support
  • Linux SQL DBMS programming knowledge
  • XML JSON data format troubleshooting
  • Web Services API troubleshooting skills

Nice-to-have

  • Finance and financial planning software knowledge
  • JavaScript programming knowledge
  • ELK log aggregation tool usage
  • Full stack web application troubleshooting
  • Empathetic customer service approach

Key Requirements

  • 5+ years in Technical Support role
  • 2+ years as support engineer for enterprise cloud software
  • Experience managing highly escalated cases
  • Relocation to Warsaw office or local candidate
  • Willingness to participate in on-call rotation

Work Rights

Local candidates or those willing to relocate required

Tailored Resume

Cover Letter