Customer Service Coordinator

Greiner AG

Teresin, Poland
On-site
Daily customer contact
Order processing in system
Complaint handling
Daily contact with clients (phone and email) and comprehensive order processing in the system, including monitoring execution and delivery timeliness

Job Summary

  • Daily contact with clients (phone and email) and comprehensive order processing in the system, including monitoring execution and delivery timeliness.
  • Handling customer complaints by registering them in the system, coordinating internal actions, and communicating with the client.
  • Stable employment with a real impact on processes and customer service quality, offering a contract for replacement with potential for extension.

Matching Summary

Daily contact with clients (phone and email) and comprehensive order processing in the system, including monitoring execution and delivery timeliness.

Skills & Requirements

Must-have

  • daily customer contact
  • order processing in system
  • complaint handling
  • shipping planning and documentation
  • managing price lists
  • payment verification

Nice-to-have

  • B2B customer service experience
  • production or logistics environment
  • cooperation and responsibility
  • friendly informal atmosphere

Key Requirements

  • Experience in system order processing
  • Experience working with data (ERP/CRM)
  • Ability to coordinate multiple tasks
  • Data analysis and reporting skills
  • English language proficiency (min. B1)
  • MS Office proficiency (intermediate)
  • Higher education

Work Rights

Not specified

Tailored Resume

Cover Letter