Not specified; not specified; medical, dental, vis...
Not specified
Excellent verbal communication skills
Outbound calling within 24 hours
Loan document research experience
Onward Home Mortgage LLC is seeking a Verbal Complaints Specialist II to address and resolve consumer complaints related to their mortgage services. The ideal candidate should have strong customer service skills, familiarity with mortgage processes, and a commitment to effective problem-solving.
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Job Summary
The Verbal Complaint Specialist II is responsible for investigating and resolving consumer complaints quickly before they escalate to written or regulatory issues.
Employees must make outbound calls to consumers within 24 hours of receiving a complaint and provide status updates every three days until resolution.
The company offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and paid volunteer time off.
Matching Summary
Match Score: 85
Onward Home Mortgage LLC is seeking a Verbal Complaints Specialist II to address and resolve consumer complaints related to their mortgage services. The ideal candidate should have strong customer service skills, familiarity with mortgage processes, and a commitment to effective problem-solving.
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Salary
Not specified; Not specified; Medical, dental, vision, 401(k) match, paid leave, tuition reimbursement