Customer Experience & Service Transformation Advisory Manager

Accenture

California: $94,400 to $293,800; clevel + : $87,40...
Customer support and contact centers
Digital self-service customer support
Customer support transformation leadership
Accenture Song accelerates growth and value for our clients through sustained customer relevance

Job Summary

  • Accenture Song accelerates growth and value for our clients through sustained customer relevance.
  • We help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence.
  • Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

Matching Summary

Accenture Song accelerates growth and value for our clients through sustained customer relevance.

Salary

California: $94,400 to $293,800; Cleveland: $87,400 to $235,000; Colorado: $94,400 to $253,800; District of Columbia: $100,500 to $270,300; Illinois: $87,400 to $253,800; Maryland: $94,400 to $253,800; Massachusetts: $94,400 to $270,300; Minnesota: $94,400 to $253,800; New York: $87,400 to $293,800; New Jersey: $100,500 to $293,800; Washington: $100,500 to $270,300; Bonus/Equity: Bonus opportunities; Benefits: Medical, dental, vision, life, long-term disability, 401(k)

Skills & Requirements

Must-have

  • customer support and contact centers
  • digital self-service customer support
  • customer support transformation leadership
  • large scale technology delivery
  • selling processes and business cases
  • agile fast-paced environment
  • creative and analytical thinking

Nice-to-have

  • experimenting with GenAI impact
  • evaluating benchmark data
  • hands on AI GenAI experience
  • conversational design experience

Key Requirements

  • minimum five years management consulting
  • three plus years cloud SaaS solutions
  • three plus years customer service platform technologies
  • one plus years AI and digital platforms
  • three plus years functional knowledge in two or more areas

Work Rights

Primary residency within 90 minutes of an approved Accenture office

Tailored Resume

Cover Letter