Guest Service Manager

Hotel Chadstone Melbourne MGallery

Philadelphia, PA, United States
On-site
Luxury guest service
Front office operations
Guest satisfaction scores
We are seeking a service-driven leader to create unforgettable guest experiences for our luxury guests!

Job Summary

  • We are seeking a service-driven leader to create unforgettable guest experiences for our luxury guests!
  • Consistently offer friendly, engaging service that contributes positively to the Brand’s Vision and Mission.
  • Unlimited career development opportunities, both nationally and internationally.

Matching Summary

We are seeking a service-driven leader to create unforgettable guest experiences for our luxury guests!

Skills & Requirements

Must-have

  • Luxury guest service
  • Front Office operations
  • Guest satisfaction scores
  • Team supervision and development
  • Sofitel Brand Standard programs
  • Opera Cloud/Opera Property Management System
  • Windows environment proficiency

Nice-to-have

  • Service-driven leader
  • Inspiring a dynamic team
  • Positive attitude
  • Natural guest engagement
  • Empathy and genuine care

Key Requirements

  • Minimum 3 years guest service/front desk management experience
  • Luxury hotel setting experience preferred
  • Excellent communication skills
  • Strong leadership skills
  • Organizational skills
  • Problem-solving skills
  • Ability to work under pressure

Work Rights

Not specified

Tailored Resume

Cover Letter