As a Technical Support Analyst, you will provide effective and timely end-user technical support, leveraging a range of remote support technologies and delivering both remote and onsite deskside support across Bupa APAC
Job Summary
As a Technical Support Analyst, you will provide effective and timely end-user technical support, leveraging a range of remote support technologies and delivering both remote and onsite deskside support across Bupa APAC.
Responsibilities include delivering second-level technical support for end-user devices and services, deploying and configuring builds, supporting applications, and maintaining desktop security standards.
Bupa is committed to supporting employees' health, wellbeing, and futures through initiatives like the Viva Healthier and Happier program and fostering a diverse and inclusive workplace.
Matching Summary
As a Technical Support Analyst, you will provide effective and timely end-user technical support, leveraging a range of remote support technologies and delivering both remote and onsite deskside support across Bupa APAC.
Skills & Requirements
Must-have
Second-level technical support
Windows 10 PCs and laptops
Active Directory environment
ServiceNow
Microsoft Office applications
SCCM
ITIL-based service management
Nice-to-have
Strong customer service mindset
Collaborative team player
Results-driven approach
High levels of motivation
Empathy and active listening
Key Requirements
9-month fixed-term, onsite role
Demonstrated technical expertise
Proven experience building, deploying, and supporting PC images
Sound understanding of ITIL-based service management processes