Director Of Customer Services Transformation

bupa.co.uk

London, United Kingdom
Competitive salary; bonus & benefits: management b...
Hybrid
Led large-scale customer contact centre transformation
Experience in regulated sector financial services
Deep understanding of claims systems and technologies
This pivotal role shapes the future of UK Insurance operations by delivering outstanding customer experiences while driving cost efficiencies across a £100m budget

Job Summary

  • This pivotal role shapes the future of UK Insurance operations by delivering outstanding customer experiences while driving cost efficiencies across a £100m budget.
  • The successful candidate will lead a high-performing team of circa 35 colleagues to implement new services and manage multi-million-pound transformation programmes.
  • Bupa offers a comprehensive benefits package including a management bonus scheme, excellent contributory pension, and a global wellbeing programme designed to make health happen.

Matching Summary

This pivotal role shapes the future of UK Insurance operations by delivering outstanding customer experiences while driving cost efficiencies across a £100m budget.

Salary

Competitive Salary; Bonus & Benefits: Management Bonus Scheme (annual, discretionary); Benefits: Excellent contributory pension, Car Allowance, Health Insurance, 25 days holiday

Skills & Requirements

Must-have

  • Led large-scale customer contact centre transformation
  • Experience in regulated sector financial services
  • Deep understanding of claims systems and technologies
  • Demonstrable multi-million pound cost savings delivery
  • Recent work with AI ML and GenAI technologies

Nice-to-have

  • Strong financial acumen and executive stakeholder management
  • Collaborative leadership style empowering agile teams
  • Passion for improving customer outcomes and impact

Key Requirements

  • Previous leadership of large-scale transformation in regulated sector
  • Proven track record of multi-million pound cost savings
  • Executive level stakeholder management skills

Work Rights

Not specified

Tailored Resume

Cover Letter