Technical Support Specialist Fusion 360 (german Speaking)

AUTODESK TLV

Base: based on experience + location; bonus: discr...
Not specified
Fusion 360 or similar autodesk product knowledge
German and english verbal communication skills
Experience with case management systems
Autodesk is seeking a Technical Support Specialist for Fusion 360 who is proficient in German and has a strong background in CAD/CAM/CAE products. The role involves providing technical support, managing customer expectations, and contributing to product improvements

Job Summary

  • The role involves responding to support requests via chat, phone, web, and forums while documenting interactions in a case management system.
  • Candidates must possess competent knowledge of Autodesk products such as Fusion 360, Inventor, or PowerMill along with strong bilingual communication skills.
  • Autodesk offers a competitive compensation package including base salaries, discretionary bonuses, stock grants, and a comprehensive benefits package.

Matching Summary

Match Score: 85

Autodesk is seeking a Technical Support Specialist for Fusion 360 who is proficient in German and has a strong background in CAD/CAM/CAE products. The role involves providing technical support, managing customer expectations, and contributing to product improvements.

Salary

Base: Based on experience and location; Bonus: Discretionary annual cash bonuses; Benefits: Comprehensive benefits package including stock grants

Skills & Requirements

Must-have

  • Fusion 360 or similar Autodesk product knowledge
  • German and English verbal communication skills
  • Experience with case management systems
  • Troubleshooting complex technical issues
  • Knowledge of Design, Simulation, or Manufacturing

Nice-to-have

  • Strong relationship building with partners
  • Experience with Knowledge Centered Support methodology
  • Passion for customer experience
  • Ability to influence product development
  • Team player mindset

Key Requirements

  • Bachelor's degree or Diploma in related field
  • At least 3 years of product experience in relevant industry
  • Very good verbal and written English and German skills

Work Rights

Not specified

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