Customer Service Manager

SH COGENT LOGISTICS PTE LTD

Jurong, Singapore
Not specified; benefits: medical, dental, insuranc...
5 years customer service management experience
Logistics or transportation industry background
Team leadership and coaching skills
The role involves managing a team of customer service officers to deliver high-quality support in the transportation sector

Job Summary

  • The role involves managing a team of customer service officers to deliver high-quality support in the transportation sector.
  • Candidates will be responsible for overseeing accounts receivable processes, including billing, invoicing, and payment monitoring.
  • Benefits include company transport from Jurong East, medical and dental coverage, insurance, and daily meal subsidies.

Matching Summary

Match Score: 85

The role involves managing a team of customer service officers to deliver high-quality support in the transportation sector.

Salary

Not specified; Benefits: Medical, dental, insurance, meal subsidy; Transport: Company provided from Jurong East

Skills & Requirements

Must-have

  • 5 years customer service management experience
  • Logistics or transportation industry background
  • Team leadership and coaching skills
  • SAP proficiency preferred
  • Accounts receivable and billing management

Nice-to-have

  • Strong problem-solving abilities
  • Cross-functional collaboration skills
  • Data-driven decision making
  • Conflict resolution expertise
  • Verbal and written communication skills

Key Requirements

  • Degree or diploma in logistics, supply chain, or business
  • 5 years of experience in customer service management
  • Experience leading customer service staff
  • Proficiency in SAP (preferred)
  • Knowledge of transportation regulations and services

Work Rights

Not specified

Tailored Resume

Cover Letter