The Spa Concierge is the first and last point of contact for spa guests, providing a warm welcome, seamless booking experience, and personalized attention in line with Forbes 5-Star service standards
Job Summary
The Spa Concierge is the first and last point of contact for spa guests, providing a warm welcome, seamless booking experience, and personalized attention in line with Forbes 5-Star service standards.
Manage spa reservations via phone, email, online systems, and in-person, ensuring optimal scheduling of therapists and treatment rooms.
Maintain cleanliness and organization of the reception desk, retail shelves, and spa boutique displays.
Matching Summary
The Spa Concierge is the first and last point of contact for spa guests, providing a warm welcome, seamless booking experience, and personalized attention in line with Forbes 5-Star service standards.
Skills & Requirements
Must-have
Forbes 5-Star service standards
Exceptional communication skills
Manage spa reservations
Process payments accurately
Maintain spa ambiance
Nice-to-have
Intuitive and service-driven
Deep understanding of luxury
Calming, polished presence
Knowledge of wellness trends
Key Requirements
1-2 years front desk/guest service experience
Luxury spa/hotel/wellness facility experience
Forbes 5-Star/AAA Five Diamond environment experience preferred
Proficient in spa booking software and PMS systems