Senior Customer Services Manager - Consumer Services

velux.de

Great Britain and Ireland
Not specified (assumed hybrid)
Build and lead new consumer services team
Drive kpi performance
End-to-end customer experience ownership
VELUX is seeking a Senior Customer Services Manager to lead a newly formed Consumer Services function in Great Britain and Ireland, aiming to enhance customer experience and commercial performance. The role demands a strategic leader with a strong service orientation to optimize operations and foster collaboration across teams

Job Summary

  • Build and shape a newly created Consumer Services function for the entire GBI region, impacting customer experience and commercial performance.
  • Lead a newly formed organization unifying Consumer Services (installation & design) with a new CIC team to support homeowners and blinds retailers.
  • Deliver effortless service for homeowners from inspiration to conversion, collaborating with other teams to ensure the highest customer service quality throughout the VELUX buying journey.

Matching Summary

Match Score: 85

VELUX is seeking a Senior Customer Services Manager to lead a newly formed Consumer Services function in Great Britain and Ireland, aiming to enhance customer experience and commercial performance. The role demands a strategic leader with a strong service orientation to optimize operations and foster collaboration across teams.

Skills & Requirements

Must-have

  • Build and lead new Consumer Services team
  • Drive KPI performance
  • End-to-end customer experience ownership
  • Strategic leadership experience
  • Operational experience managing service operations

Nice-to-have

  • People-centred culture
  • Collaborative environment
  • Commercial acumen
  • Continuous improvement mindset
  • Data-driven decision making

Key Requirements

  • Several years of experience in consumer service or contact centre
  • 3-5 years of strategic leadership experience
  • Relevant educational background

Work Rights

Not specified

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