Quality & Escalations Supervisor, Technical Support

Dexcom Inc

Base: €2,953.75 to €3,648.75 gross monthly; bonus/...
Hybrid
Team management experience in back-office operations
Strong analytical mindset for process improvement
High proficiency in english written and spoken
The role involves leading a team of Technical Support Specialists responsible for back-office operational tasks including technical escalations and quality assurance

Job Summary

  • The role involves leading a team of Technical Support Specialists responsible for back-office operational tasks including technical escalations and quality assurance.
  • Candidates must demonstrate strong analytical skills to interpret data and drive process improvements while ensuring SLAs are consistently met.
  • The company offers a comprehensive benefits package including health insurance, fertility support, and a hybrid working model with flexibility.

Matching Summary

The role involves leading a team of Technical Support Specialists responsible for back-office operational tasks including technical escalations and quality assurance.

Salary

Base: €2,953.75 to €3,648.75 gross monthly; Bonus/Equity: Not specified; Benefits: Health insurance, pension, wellness programs, travel allowance

Skills & Requirements

Must-have

  • Team management experience in back-office operations
  • Strong analytical mindset for process improvement
  • High proficiency in English written and spoken

Nice-to-have

  • Additional language proficiency beneficial
  • Experience in multicultural environment communication
  • Strategic thinking for long-term improvements

Key Requirements

  • Bachelor's degree in a technical discipline
  • 5-8 years of industry experience
  • Informal management or team lead experience

Work Rights

Not specified

Tailored Resume

Cover Letter