Digital Tech Support Analyst

Caterpillar UK

Mossville, IL, United States
Base: $97,530.00 - $146,290.00; bonus/equity: not ...
Customer focus in business decisions
Technical troubleshooting skills
Effective communication techniques
As the Digital Tech Support Analyst, you will be responsible for monitoring overall performance of assigned digital products and handling customer issues through resolution

Job Summary

  • As the Digital Tech Support Analyst, you will be responsible for monitoring overall performance of assigned digital products and handling customer issues through resolution.
  • Caterpillar collaborates with partners to advance technologies that enhance site safety, productivity, and efficiency.
  • The role involves conducting serviceability audits and providing expert technical assistance on urgent field issues.

Matching Summary

As the Digital Tech Support Analyst, you will be responsible for monitoring overall performance of assigned digital products and handling customer issues through resolution.

Salary

Base: $97,530.00 - $146,290.00; Bonus/Equity: Not specified; Benefits: Medical, dental, and vision benefits; Paid time off; 401(k) savings plans

Skills & Requirements

Must-have

  • Customer focus in business decisions
  • Technical troubleshooting skills
  • Effective communication techniques

Nice-to-have

  • Experience in infrastructure system administration
  • Background in Ethernet and CAN data captures
  • Previous product support experience

Key Requirements

  • College degree or technical certification
  • Previous experience in product support
  • Experience in infrastructure system administration

Work Rights

Not specified

Tailored Resume

Cover Letter