As our IT Ops Support Team Lead you'll be at the forefront of providing a seamless experience for all staff in the EU & APAC region
Job Summary
As our IT Ops Support Team Lead you'll be at the forefront of providing a seamless experience for all staff in the EU & APAC region.
You will be responsible for leading comprehensive hardware and software management, mentoring the Ops Support team, and building strong relationships throughout the organization.
At GWI, you’ll find meaningful work, visible impact, and a culture that empowers you to do your best, with benefits including time to recharge, health & wellbeing support, and career growth opportunities.
Matching Summary
As our IT Ops Support Team Lead you'll be at the forefront of providing a seamless experience for all staff in the EU & APAC region.
Skills & Requirements
Must-have
hardware and software management
cybersecurity tools and best practices
supporting multiple OS versions
Identity Management Platforms
Google Workspace administration
automating repetitive tasks
Nice-to-have
player-coach role
trusted and reliable partner
continuous change
high-tempo environment
collaborative mindset
proactive working style
Key Requirements
Mid-Senior seniority level
Hybrid work model (3 days in office)
Experience with next-generation antivirus
Experience with endpoint protection
Experience with DLP solutions
Experience with disk encryption
Experience with SSO and MFA
Experience with Okta, OneLogin, Jumpcloud
Experience with Jamf, Kandji
A+, Network+, ITIL, Google Workspace certifications preferred