Technical Helpdesk Specialist

ZOLL

Runcorn, United Kingdom
Fully remote
2 years technical support experience
Troubleshooting medical device products
Oracle database documentation skills
The role involves delivering support for ZOLL's innovative medical device products to diagnose and treat patients with cardiopulmonary conditions

Job Summary

  • The role involves delivering support for ZOLL's innovative medical device products to diagnose and treat patients with cardiopulmonary conditions.
  • Employees will troubleshoot product issues via phone, document complaints in Oracle and KANBAN systems, and coordinate product returns.
  • Following a successful probation period, the position offers one day of remote working per week after an initial onsite requirement.

Matching Summary

The role involves delivering support for ZOLL's innovative medical device products to diagnose and treat patients with cardiopulmonary conditions.

Skills & Requirements

Must-have

  • 2 years technical support experience
  • Troubleshooting medical device products
  • Oracle database documentation skills
  • MHRA incident reporting compliance
  • Fluent English verbal and written

Nice-to-have

  • Electronics or biomedical degree preferred
  • Strong interpersonal communication skills
  • High attention to detail oriented
  • Positive team player attitude
  • Microsoft Office practical experience

Key Requirements

  • Minimum 2 years prior technical support experience
  • 2 year degree/certificate in electronics/biomedical preferred
  • Experience working directly with customers
  • Knowledge of MHRA reporting procedures

Work Rights

Not specified

Tailored Resume

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