Customer Success - Technical Solutions Specialist

Viracon LLC

Owatonna, MN, United States
$71,700 - $98,500; not specified; competitive bene...
Hybrid
Technical product support
Glass product expertise
Customer inquiry resolution
Serve as the primary technical contact for customers and Viracon’s Sales organization, addressing and resolving technical inquiries related to Viracon products

Job Summary

  • Serve as the primary technical contact for customers and Viracon’s Sales organization, addressing and resolving technical inquiries related to Viracon products.
  • Develop and deliver technical training sessions and presentations for Viracon associates, and create and maintain technical documentation.
  • Offer a comprehensive benefits package including medical, dental, vision, life, disability, incentive plans, 401(k) with employer contribution and match, and an employee stock purchase plan.

Matching Summary

Serve as the primary technical contact for customers and Viracon’s Sales organization, addressing and resolving technical inquiries related to Viracon products.

Salary

$71,700 - $98,500; Not specified; Competitive Benefits Package

Skills & Requirements

Must-have

  • Technical product support
  • Glass product expertise
  • Customer inquiry resolution
  • Technical data analysis
  • Product performance monitoring
  • Develop technical training

Nice-to-have

  • Collaborate with cross-functional teams
  • Enhance product performance
  • Continuous improvement feedback

Key Requirements

  • Bachelor's degree in Engineering, Architecture, or related technical field
  • Proven experience in technical support or services role
  • Strong understanding of glass products and installation
  • Excellent problem-solving skills
  • Effective communication and presentation skills
  • Proficiency in FEA, AutoCAD, Revit, Bluebeam, THERM, CMAST, Pyramid Analytics, LBNL Window and Optics

Work Rights

Not specified

Tailored Resume

Cover Letter