Customer Service Lead

Sharon Vet Clinic

Base: up to $22 ph; bonus/equity: bonus pyy opport...
3 years customer service experience
1 year veterinary experience
Electronic medical records knowledge
This leadership role blends exceptional client service with team supervision and operational support to ensure outstanding patient experiences

Job Summary

  • This leadership role blends exceptional client service with team supervision and operational support to ensure outstanding patient experiences.
  • The position requires recruiting, onboarding, and mentoring new reception team members while fostering a culture of accountability and teamwork.
  • Candidates will benefit from a competitive compensation package including pay up to $22 per hour, medical insurance, and a 401(k) with matching options.

Matching Summary

This leadership role blends exceptional client service with team supervision and operational support to ensure outstanding patient experiences.

Salary

Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities available; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance

Skills & Requirements

Must-have

  • 3 years customer service experience
  • 1 year veterinary experience
  • Electronic medical records knowledge
  • Billing transaction processing
  • Team recruitment and training

Nice-to-have

  • Degree in veterinary field
  • Leadership or supervisory experience
  • Strong empathy and patience
  • Animal handling principles
  • Positive workplace culture

Key Requirements

  • High school diploma required
  • Minimum 3 years customer service experience
  • At least 1 year veterinary experience
  • Preferred 1-2 years leadership experience

Work Rights

Not specified

Tailored Resume

Cover Letter