Provides level 3 support to Tier I and II Customer Service Agents and end users on a variety of issues with a strong commitment to customer Service
Job Summary
Provides level 3 support to Tier I and II Customer Service Agents and end users on a variety of issues with a strong commitment to customer Service.
The Service Center Analyst 3 provides the coordination and support of the Service Management Escalation process for all Severity One incoming calls.
Nordic, Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation.
Matching Summary
Provides level 3 support to Tier I and II Customer Service Agents and end users on a variety of issues with a strong commitment to customer Service.
Skills & Requirements
Must-have
Level 3 technical support
Epic (Carepath & ConnectCare) support
Severity 1 Incident management
Root Cause Analysis
Knowledge base creation and maintenance
ITIL best practices knowledge
Nice-to-have
Customer service excellence
Critical thinking and analytical skills
Independent and team collaboration
Adaptable to shifting priorities
Proactive problem anticipation
Key Requirements
3-7 years of experience
Bachelor’s Degree or equivalent experience
CompTIA A+ certification
Customer Satisfaction Course certification
Service Desk or Microsoft Certified Desktop Technician certification