As Consumer Relations Representative 1, you will be critical in handling and resolving incoming consumer and customer inquiries in the best interest of The Goodyear Tire & Rubber Company
Job Summary
As Consumer Relations Representative 1, you will be critical in handling and resolving incoming consumer and customer inquiries in the best interest of The Goodyear Tire & Rubber Company.
This role focuses on delivering a best‑in‑class consumer experience that positively influences customer satisfaction and repurchase intent.
You will apply established Consumer Relations guidelines to effectively address inquiries, issues, and complaints while ensuring consistent and compliant resolutions.
Matching Summary
As Consumer Relations Representative 1, you will be critical in handling and resolving incoming consumer and customer inquiries in the best interest of The Goodyear Tire & Rubber Company.
Skills & Requirements
Must-have
Handling inbound phone calls and emails
Applying Consumer Relations guidelines
Authorizing refunds or rebates up to $500
Maintaining product and service knowledge
Meeting quality and compliance standards
Nice-to-have
Effective problem solving
Strong communication skills
Working knowledge of contact center metrics
Experience with contact center hardware and software
Key Requirements
High School Degree or equivalent
Four-year Secondary (College/University) Degree
ASE (Auto Service Excellence) certification
1-2 years of previous contact center or related experience preferred