The service drive sets the tone for the entire customer experience, and this role is the connection point between the shop and the customer
Job Summary
The service drive sets the tone for the entire customer experience, and this role is the connection point between the shop and the customer.
Key responsibilities include greeting customers, identifying service needs, writing repair orders, explaining recommendations, and keeping customers updated on progress.
Wilde CDJR is committed to delivering honest value, earning customers for life, taking personal ownership, improving constantly, and having fun.
Matching Summary
The service drive sets the tone for the entire customer experience, and this role is the connection point between the shop and the customer.
Skills & Requirements
Must-have
customer communication
repair order writing
service system entry
warranty coverage verification
customer record maintenance
Nice-to-have
building trust quickly
customer-focused mindset
team-oriented attitude
delivering honest value
earning customers for life
Key Requirements
Previous Service Advisor experience preferred
Automotive technician experience or mechanical knowledge is a plus
Strong communication skills
Valid driver’s license and acceptable driving record