Customer Success Specialist (french Speaker)

Shell Energy UK

Dela Rosa, Philippines
On-site
French language proficiency
End-to-end customer support
Contract setup and maintenance
Shell Energy UK is seeking a French-speaking Customer Success Specialist to manage customer experience and relationships throughout the customer journey. The role involves contract management, pricing, order management, and data integrity, aiming to provide exceptional service and support

Job Summary

  • The Customer Success Specialist is empowered to manage customer experience, relationship and satisfaction across the end-to-end journey of our customers.
  • Key responsibilities include contract management, pricing, troubleshooting, master data setup, order management, credit management, and dispute management.
  • Shell offers opportunities for personal and professional growth in an environment valuing honesty, integrity, and respect, with competitive compensation and benefits.

Matching Summary

Match Score: 85

Shell Energy UK is seeking a French-speaking Customer Success Specialist to manage customer experience and relationships throughout the customer journey. The role involves contract management, pricing, order management, and data integrity, aiming to provide exceptional service and support.

Skills & Requirements

Must-have

  • French language proficiency
  • End-to-end customer support
  • Contract setup and maintenance
  • Pricing data management
  • Order management and troubleshooting
  • Dispute resolution ownership

Nice-to-have

  • Customer-centric design knowledge
  • Commercial and economic acumen
  • Continuous improvement drive
  • Attention to detail in data management

Key Requirements

  • Working proficiency in English and French
  • Bachelor's degree or equivalent experience
  • Previous customer service or operations experience
  • Experience in data analytics & insights

Work Rights

Not specified

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